Our Alarm Event S.O.P

Confirmed & False Alarm Events

One of the features of our unique Raidervision temporary site security system is the reporting feature we designed in to it. This allows us to make a note on each systems online control page when an alarm is triggered and then collate those notes at a future point. Recently we ran a report on alarm activations over the last 12 months just to see what the common triggers were. This is what we found

Confirmed alarm events

Main gate intrusion with vehicle, organized attack

Opportunist over the fence intrusion by teens / adults

Potential home buyers wanting to see new houses

Rough sleepers using scaffolding to get off the street and under shelter

Kids / teens using scaffolding as climbing frames

Organised intrusion targeting lead, satellite dishes, etc.

False alarm events

Plastic sheeting etc. left on site in front of cameras blowing in high winds

Unsecured scaffold netting blowing in high winds

Unsecured Herras fence panels blowing in high winds

Birds landing on or directly in front of cameras

High winds causing significant movement in nearby foliage

What Happens when an Alarm is Triggered

Because we only provide temporary security systems for the construction industry and unlike many providers we do not also sell hundreds of domestic and commercial alarm systems every year that have to be monitored, we can focus on monitoring a relatively small number of alarm systems. In addition, our unique RaiderVision security system uses very high quality detectors that are immune to temperature changes, bad weather and small animals. The Raidervision system cameras are also unique in that they are mounted 1.2 meters above the ground instead of on top of a 5 meter pole like other systems. All these unique features result in an extremely stable security system with unprecedented low false alarm rates.

Due to our close working relationship with several national alarm monitoring stations in the UK that monitor competitor systems, it is not uncommon for these ARCs (Alarm Receiving Centres) to have over 1,000 false activations from some of these systems in one day! Typically from the (at the time of going to press) 600 cameras we have out on sites across the UK, we receive 10 false alarms in total per week and most of those are caused at opening and closing of sites where staff trigger a camera before remembering to disarm the system or trigger a camera on the way home after arming the system. All this means that our control room staff have plenty of time to thoroughly investigate every alarm activation properly.

How we Deal with Alarm Activations

When an alarm is triggered, our control room receives video in 30 seconds. If the activation is false, a note is made on the control system page for that alarm and no further action is taken.

If an alarm event is confirmed, meaning an intruder is on site, our control room staff immediately send an SIA certified rapid response guard to site and call police. Typically response are on their way within 2 minutes of the alarm activation.

Once the response guard is on their way, we do not close down that event like other providers do. Our staff are contacted by our guard as soon as they arrive on site. The guard undertakes a complete site survey and then reports back to our control room, notifying them of any gate or fence issues, obvious signs of theft or damage and if intruder is still on site. All of this information is recorded and forwarded to the site manager the next morning with a video of the intruder.

In >95% of instances, the RaiderVision’ high power siren scares off intruders and we find no damage or theft has occurred. This is obviously the preferred outcome for all parties. In the small amount of instances where gates and fences have been damaged, cabins, buildings or plant on site has been stolen or attacked, we contact client site managers immediately to activate tracking or to advise on making the site secure until morning.

Only when a site is deemed ‘clear’ after all of the above actions are complete is the event closed down, logged and reported. This ensures that we know exactly what has happened from the moment the alarm triggered to the moment the guard leaves site. It allows us to understand the unique issues that each of our sites experiences on a daily basis, which in turn allows us to better advise clients about the number of cameras they need, fence issues, weak spots in boundaries etc., all of which greatly improves the security of the site.

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